Effective Date: 18 September 2025
Mineral Springs Experience (“we,” “our,” or “us”) values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you visit our website, make a booking, or stay at our farm cottages.
By using our services, you agree to the terms outlined in this Privacy Policy.
1. Information We Collect
We collect personal information to provide you with a seamless booking and accommodation experience. This may include:
a. Information You Provide Directly
- Full name
- Contact details (phone number, email address, physical address)
- Payment information (processed securely through trusted third-party providers)
- Booking details (dates, number of guests, special requests)
b. Information Collected Automatically
When you visit our website, we may collect:
- Your IP address
- Browser type and version
- Pages visited and time spent on our site
- Device information
c. Third-Party Information
If you make a booking through a travel website or third-party platform, they may share necessary details with us to complete your reservation.
2. How We Use Your Information
We use the information collected for the following purposes:
- To process and manage bookings and reservations
- To communicate with you about your stay or inquiries
- To improve our services and guest experience
- To comply with legal and regulatory obligations
- For marketing purposes (only with your consent)
3. Sharing of Information
We respect your privacy and will never sell your information. However, we may share your data with:
- Service Providers: such as payment processors and booking platforms.
- Legal Authorities: if required by law or to protect our legal rights.
4. Data Security
We implement appropriate technical and organizational measures to protect your personal data from unauthorized access, loss, or misuse. Payment details are processed using secure, encrypted systems and are not stored on our servers.
5. Your Rights
As a user, you have the right to:
- Access the personal data we hold about you.
- Request corrections to inaccurate or outdated information.
- Request deletion of your data, where legally permissible.
- Opt out of marketing communications at any time.
To exercise these rights, please contact us using the details provided below.
6. Cookies and Tracking
Our website may use cookies to enhance your browsing experience. You can adjust your browser settings to refuse cookies, but this may affect certain website functions.
7. Third-Party Links
Our website may contain links to external sites. We are not responsible for the privacy practices or content of these third-party websites.
8. Updates to This Policy
We may update this Privacy Policy periodically to reflect changes in our practices or for other operational, legal, or regulatory reasons. The latest version will always be available on our website.