Effective Date: 18 September 2025
Welcome to Mineral Springs Experience (“we,” “our,” or “us”). By booking a stay at our farm cottages, using our website, or engaging with our services, you agree to comply with and be bound by these Terms and Conditions. Please read them carefully before making a reservation or using our services.
1. Definitions
- “Guest” refers to the individual making the booking or staying at the property.
- “Property” refers to Mineral Springs Experience farm cottages and facilities.
- “Website” refers to our online platform used for information and reservations.
2. Booking and Reservations
- All bookings are subject to availability and confirmation.
- A deposit or full payment may be required to secure your reservation.
- Guests must provide accurate information when making a booking, including the number of guests, contact details, and special requests.
- The person making the booking is responsible for the actions and behavior of all guests included in the booking.
3. Payments
- Payment terms will be communicated at the time of booking.
- Payments can be made via approved payment methods through our secure systems or trusted third-party platforms.
- Mineral Springs Experience reserves the right to cancel bookings where payment is not received within the agreed timeframe.
4. Cancellations and Refunds
- Cancellation policies will be clearly stated during the booking process.
- Refund eligibility depends on the notice period provided prior to check-in.
- No-shows or last-minute cancellations may result in forfeiture of payment.
- In the unlikely event that we need to cancel your booking, a full refund will be issued, or an alternative date will be offered.
5. Check-In and Check-Out
- Check-in time: [Insert time]
- Check-out time: [Insert time]
- Late check-outs may incur additional charges and must be arranged in advance.
- Valid identification may be required at check-in.
6. Guest Responsibilities
Guests agree to:
- Treat the property, staff, and other guests with respect.
- Follow all house rules provided at check-in.
- Be responsible for any damage caused to the property during their stay.
- Supervise children and ensure their safety at all times, especially around animals, natural springs, and farm areas.
- Ensure that no illegal activities take place on the premises.
7. Liability Disclaimer
- Guests use the property and facilities at their own risk.
- Mineral Springs Experience is not responsible for:
- Injuries, accidents, or health issues arising during the stay.
- Loss or damage to personal belongings.
- Guests are encouraged to have appropriate travel or personal insurance.
8. Pets and Animals
- Pets may only be allowed with prior arrangement and must not disrupt other guests or harm farm animals.
- Additional cleaning fees may apply for stays involving pets.
9. Prohibited Activities
Guests are strictly prohibited from:
- Bringing hazardous or illegal substances onto the property.
- Conducting parties, events, or commercial activities without prior approval.
- Disturbing the peace or violating local laws.
10. Privacy
We value your privacy. Any personal information collected during bookings or your stay will be processed in accordance with our Privacy Policy
11. Force Majeure
Mineral Springs Experience will not be liable for failure to fulfill obligations due to events beyond our reasonable control, including but not limited to natural disasters, strikes, pandemics, or government restrictions.
12. Changes to Terms
We may update these Terms and Conditions periodically. The latest version will always be available on our website. Continued use of our services constitutes acceptance of the updated terms.
13. Governing Law
These Terms and Conditions are governed by and interpreted under the laws of South Africa. Any disputes shall be resolved in South African courts.